“As my brother’s representative, finding the right supported living service was incredibly stressful, particularly following the loss of our mother. However, the team at Shalom has exceeded all of our expectations.
The level of communication from management is exceptional, and I have always felt fully involved in the care planning process. Since moving in, my brother has truly flourished—gaining confidence, independence, and, most importantly, happiness.
The staff are highly skilled, proactive, and consistently treat residents with dignity, respect, and compassion. Knowing that my brother is safe, supported, and thriving gives our entire family invaluable peace of mind.
Their multidisciplinary approach ensures that care plans are personalised, effective, and regularly reviewed. Safeguarding standards are maintained to the highest level, and the team handles complex needs and challenging situations with professionalism and expertise. They are excellent partners in supporting my brother’s wellbeing and long-term goals.
The staff are outstanding, and special recognition must go to the Director, Loveness. She is incredibly professional and leads with kindness, patience, and genuine care. Her gentle and compassionate approach is reflected throughout the entire service and has made a remarkable difference in my brother’s life.
I can sleep peacefully at night knowing that my brother is receiving excellent care and that all his needs are being met. I am especially grateful that he is treated with fairness, respect, and without discrimination.
Thank you to Loveness and the entire team at Shalom for the exceptional support you provide. We are truly grateful.”
Saima Mughal, our client’s NoK